The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify conflict situations.
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Identify potential for conflict quickly and take swift and tactful action to prevent escalation. Completed |
Evidence:
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Identify quickly situations where personal safety of customers or colleagues may be threatened and organise appropriate assistance. Completed |
Evidence:
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Identify and use resources to assist in managing conflict where appropriate and according to organisation policy and procedures. Completed |
Evidence:
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Resolve conflict situations.
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Take responsibility for finding a solution to the conflict within scope of individual responsibility. Completed |
Evidence:
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Deal with conflict sensitively, courteously and discreetly and take steps to minimise impact on other colleagues and customers. Completed |
Evidence:
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Use effective communication skills to assist in management of the conflict. Completed |
Evidence:
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Encourage all points of view, acknowledge them and treat them with respect. Completed |
Evidence:
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Establish and agree on the nature and details of the conflict with all parties and assess the impact of the situation on them. Completed |
Evidence:
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Determine possible options to resolve the conflict and promptly analyse and decide on the best solution in agreement with all parties, taking into account any organisation constraints. Completed |
Evidence:
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Use accepted conflict resolution techniques to manage the conflict situation and develop solutions. Completed |
Evidence:
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Complete any necessary documentation accurately and legibly within time constraints. Completed |
Evidence:
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Evaluate conflict situations.
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Seek and provide feedback on the conflict and its resolution where possible with the parties involved. Completed |
Evidence:
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Evaluate and reflect on the situation and effectiveness of the solution. Completed |
Evidence:
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Determine possible causes of workplace conflict and provide input for workplace enhancement and improvements. Completed |
Evidence:
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